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Las Cruces, NM · Accepting New Patients
Las Cruces Urgent Care
Real continuity of care in Las Cruces, NM. See the same provider visit after visit, with same-day and next-day appointments available.
New patients welcome. Most insurance accepted.
Don't wait until you're sick. Schedule your Medicare Annual Wellness Visit today and let our primary care team help you stay healthy, active, and thriving all year long.
We're thrilled to welcome Dr. Cuellar and Nellie Thurston DNP to our healthcare family. Their expertise and compassion will help us continue providing you with the outstanding, personalized care you deserve.
We're committed to keeping young people healthy and thriving during their high school years. Our comprehensive healthcare services give students the support they need to focus on what matters most.
A consistent team, real relationships, and same-day or next-day appointments for new patients. Whole-person care, not a quick fix.
Most Insurance Accepted
What We Offer
Complete Care, Under One Roof
Our Providers
Meet Your Care Team
5 experienced providers, one local team. Our providers are here to listen, answer your questions and help you get the care you need.
Primary Care
Brenda Cuellar de Orellana
M.D
As a bilingual Dr. Brenda Cuellar is a board-certified family physician with 20+ years of experience improving healthcare access and training compassionate clinicians in underserved and rural communities.
Dr. Murali Muralidhasan
MD
Dr. Murali is a trusted Las Cruces physician with 40+ years serving the community through comprehensive primary care and urgent care, known for his attentive, relationship-based approach.
Nellie Thurston
DNP, FNP-BC
Dr. Thurston is a board-certified Family Nurse Practitioner with 23+ years of experience in trauma and cardiac care who now teaches nursing while providing compassionate, evidence-based patient care.
Rhonda Willis-Page
CNP
Rhonda Willis-Page is a dedicated Family Nurse Practitioner with 10+ years of experience providing compassionate, patient-centered care in family medicine and urgent care, bilingual in English and Spanish.
Urgent Care
Carmen Bernal
FNP-BC
Carmen is a board-certified Family Nurse Practitioner with 10+ years of experience providing compassionate, thorough care across acute, primary, and specialty settings.
Patient Stories
What our patients say.
★★★★★
“Exceptional care from a team that truly listens.”
— Verified Patient
Had a great experience? We’d love to hear from you.
By accessing or using the Las Cruces Urgent Care website (the "Site"), you confirm that you are at least 18 years of age, have read and understood these Terms of Service ("Terms"), and agree to be legally bound by them.
If you are accessing the Site on behalf of a minor patient, you represent that you have the legal authority to consent on their behalf and accept these Terms accordingly.
If you do not agree to these Terms, please do not use this Site.
Section 02
Description of Services
Las Cruces Urgent Care is a primary care practice serving Las Cruces, NM and surrounding communities. Our Site provides general information about our practice, providers, and services, as well as tools to:
Request or book appointments online
Learn about available healthcare services
Access contact information and office hours
Connect with telehealth options where available
Access patient forms and resources
Use of the Site does not create a patient–provider relationship. A formal relationship is established only upon completion of registration and acceptance by a Las Cruces Urgent Care provider.
Section 03
No Medical Advice
Important: Nothing on this Site constitutes professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
Content published on this Site is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Never disregard professional medical advice or delay seeking it because of something you read on this Site.
In the event of a medical emergency, call 911 or your local emergency services immediately.
Section 04
Appointments & Cancellations
Appointment requests submitted through this Site are subject to availability and confirmation by our front office team. Submitting a request does not guarantee a confirmed appointment until you receive direct confirmation from our staff.
Cancellations must be made at least 24 hours in advance by calling our office at (575) 523-5400.
No-shows or late cancellations may result in a fee at the discretion of the practice.
Telehealth appointments require a stable internet connection and are subject to state licensure limitations.
Insurance verification is the patient's responsibility. We recommend confirming coverage prior to your visit.
Las Cruces Urgent Care reserves the right to decline or cancel appointments at our discretion, including in cases where a patient's needs fall outside our scope of practice.
Section 05
Privacy & Health Information
Your privacy is important to us. Our collection and use of personal and health-related information is governed by our and, where applicable, HIPAA.
By submitting any form on this Site — including appointment requests or contact forms — you consent to Las Cruces Urgent Care contacting you via phone, email, or secure messaging for scheduling and care coordination purposes.
We do not sell or rent your personal information to third parties.
Section 06
Acceptable Use
You agree to use this Site only for lawful purposes and in a manner that does not infringe on the rights of others. You agree not to:
Submit false, misleading, or fraudulent information through any form on this Site
Attempt to gain unauthorized access to any part of the Site or its underlying systems
Use automated tools, scrapers, or bots to access or collect data from this Site
Transmit any malicious code, viruses, or disruptive material
Harass, threaten, or abuse Las Cruces Urgent Care staff through any communication channel linked from this Site
Las Cruces Urgent Care reserves the right to refuse service or block access to any user who violates these terms.
Section 07
Intellectual Property
All content on this Site — including text, images, logos, graphics, and design elements — is the property of Las Cruces Urgent Care or its licensors and is protected by applicable copyright and trademark law.
You may print or download content from this Site for personal, non-commercial use only. You may not reproduce, distribute, modify, or republish any content without our prior written consent.
Section 08
Disclaimers & Limitations of Liability
This Site is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Las Cruces Urgent Care does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
To the fullest extent permitted by law, Las Cruces Urgent Care and its affiliates, providers, and staff shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this Site or reliance on any content found herein.
Our total liability for any claim arising out of or relating to these Terms or your use of the Site shall not exceed $100 USD.
Section 09
Third-Party Links
This Site may contain links to third-party websites or services, including patient portals, telehealth platforms, and insurance directories. These links are provided for convenience only.
Las Cruces Urgent Care does not endorse, control, or assume responsibility for the content, privacy practices, or accuracy of any third-party sites. Your use of those sites is governed by their own terms and policies.
Section 10
Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
Section 11
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of NM, without regard to its conflict of law provisions.
Section 12
Contact Us
If you have questions about these Terms of Service, please contact us:
HIPAA Notice: Las Cruces Urgent Care is a covered entity under HIPAA. Our practices related to your protected health information (PHI) are also governed by our separate HIPAA Notice of Privacy Practices, which you will receive at your first visit.
Las Cruces Urgent Care is a primary care practice located at 1605 El Paseo Road, Las Cruces, NM 88001, operated under Primor Health. We provide primary care, women's health, chronic disease management, lab services, and telehealth to patients in Las Cruces, NM and surrounding communities.
For purposes of this Privacy Policy, "we," "us," and "our" refer to Las Cruces Urgent Care and its affiliated providers and staff. "You" refers to any visitor to our website or patient of our practice.
Section 02
Information We Collect
We collect information in two ways — directly from you, and automatically through your use of our website.
Information you provide directly:
Name, date of birth, address, phone number, and email address
Insurance information and policy details
Appointment requests and scheduling preferences
Health history and intake forms submitted through our site or patient portal
Messages or questions sent through our contact forms
Information collected automatically:
IP address and general geographic location
Browser type, device type, and operating system
Pages visited, time spent on the site, and referring URLs
Cookie and session data (see Section 6)
Section 03
How We Use Your Information
We use the information we collect to operate our practice and communicate with you effectively. Specifically, we use it to:
Schedule, confirm, and manage your appointments
Deliver and coordinate your medical care
Process billing and insurance claims
Send appointment reminders, follow-up instructions, and care-related communications
Respond to questions or requests submitted through our website
Improve our website and patient experience
Comply with legal and regulatory obligations
We do not use your information for advertising, profiling, or sale to third parties.
Section 04
How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
Care coordination: With specialists, labs, imaging centers, or other providers involved in your treatment, as permitted by HIPAA
Billing & insurance: With your insurance carrier or billing services to process claims and payments
Service providers: With vendors who help us operate our practice under strict confidentiality agreements
Legal requirements: When required by law, court order, or to comply with regulatory obligations
Emergency situations: When necessary to prevent serious harm to you or others
With your consent: For any other purpose, only with your explicit authorization
Section 05
HIPAA & Protected Health Information
As a HIPAA-covered entity, Las Cruces Urgent Care maintains your Protected Health Information (PHI) in accordance with federal law. Your full rights under HIPAA are described in our Notice of Privacy Practices, provided at your first visit and available upon request.
Under HIPAA, you have the right to:
Access and receive a copy of your health records
Request corrections to inaccurate or incomplete records
Receive an accounting of disclosures of your PHI
Request restrictions on certain uses and disclosures
Request confidential communications
File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, please contact our office directly at (575) 523-5400.
Regulatory Framework
HIPAA / HITECH Act
Covered Entity
Las Cruces Urgent Care
Complaints
HHS Office for Civil Rights
Section 06
Cookies & Website Analytics
Our website uses cookies to improve your browsing experience and understand how visitors use our site. We use essential cookies (required for the site to function) and analytics cookies (aggregated, anonymized traffic data). We do not use advertising or tracking cookies.
You can disable cookies through your browser settings at any time. Disabling essential cookies may affect certain site features.
Section 07
Data Security
We take reasonable technical, administrative, and physical safeguards to protect your information, including:
Encrypted data transmission (SSL/TLS) across our website and patient portal
Access controls limiting staff access to only necessary information
HIPAA-compliant electronic health record (EHR) systems
Regular security assessments and staff training
No method of electronic transmission is 100% secure. In the event of a breach affecting your PHI, we will notify you as required by HIPAA and applicable law.
Section 08
Data Retention
We retain your medical records in accordance with NM state law and applicable federal regulations, which generally require retention for a minimum of 5 years from the date of service, or longer for minors. When information is no longer needed, it is securely destroyed or de-identified in accordance with HIPAA guidelines.
Section 09
Your Rights
In addition to your HIPAA rights (Section 5), you have the following rights regarding information collected through our website:
Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate information
Deletion: Request deletion of your information, subject to legal retention obligations
Opt-out: Opt out of non-essential communications at any time
To exercise any of these rights, contact us at (575) 523-5400. We will respond to verified requests within 30 days.
Section 10
Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. For minor patients, a parent or legal guardian must provide consent and is responsible for any information submitted on the minor's behalf.
Section 11
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Section 12
Contact Us
If you have questions or requests related to this Privacy Policy, please contact us:
To file a complaint with the federal government regarding your HIPAA rights, contact the U.S. Department of Health & Human Services, Office for Civil Rights at hhs.gov/ocr or call 1-800-368-1019. We will not retaliate against you for filing a complaint.
